GVA REALTY PTY LTD
TRADING AS
SYDNEY GARDENVIEW HOLIDAY APARTMENTS TRUST A/C
ABN 43 146 573 962
PLEASE READY CAREFULLY
Sydney GardenView Apartments & Holidays is your most reliable route for solving your "where to stay" problem in Sydney. We offer a wide range of furnished apartments in Sydney that provide you with a luxurious yet economical stay. Our team of expert professionals speed things up for you, and remove redundant risks, so all you need to do is choose an apartment that best meets your requirements.
It has been observed that traveling for work or relocation is becoming the norm rather than the exception for today’s working people. Therefore, serviced apartments are increasingly becoming a popular choice amongst relocating professionals. The apartment service in Sydney has become a huge market today, and GardenView Apartments is known for offering the best apartments on service in North Sydney.
Our furnished apartments in North Sydney provide much greater freedom than hotels and offer a much better value for your hard earned money. The apartment service in Sydney offered by GardenView Apartments is perfect solution for all corporate people living away from home. They combine the comfort offered by hotels with the freedom or flexibility as well as the space of a home! So, book your apartment with us right away...
Please read the terms and conditions of business listed below carefully before booking. By making a reservation for a serviced apartment Sydney with us, you are deemed to have read and accepted the terms and conditions.
You will need to do the following:-- Accept Terms and Conditions as per our website by scrolling to the bottom - fill in the fields and email acceptance
- Provide credit card details for purposes of security and/or payment (ideally scanned and emailed) or phone through the details if you are concerned for security.
- Photo ID i.e. drivers licence, passport ideally scanned and emailed to bookings@gardenviewapartments.com.au or mail to 71 Alexander Street Crows Nest NSW 2065.
- Make payment in full at time of booking. Payment may be made by credit card or bank transfer. Bank details are as below:-
GVA REALTY PTY LTD TRADING AS SYDNEY GARDENVIEW HOLIDAY APARTMENTS TRUST A/C
B.S.B.: 182 222
Account Number: 3019 34295
Swift No: MACQAU2S
Please note for overseas payments it can be complicated and time consuming therefore the credit card payment method may represent an easier option.
SECURITY DEPOSITS
The amount of security deposit and the method of payment will vary from owner to owner, at the time of booking the agent will advise you of the bond required and method of payment. In some instances holding of credit card details will be accepted as the security deposit. In other instances, you may need to pay the security deposit by credit card or EFT.
International guests are required to pay their security deposit by credit card.
Deposits Government Guaranteed
Monies paid into our Trust Account are government guaranteed against misappropriation. view legislation
LOCATION OF PROPERTY
On our website under more information for the property you have booked, google maps will provide you with information as to the location of the property. When you arrive additional instructions for locating and accessing the property will be included in the envelope with the keys. For those guests arriving on Sunday or after hours this information, along with how to access their keys will be emailed at the time of booking.
KEY PICKUP AND PROPERTY ACCESS
Key collection can be from one of two locations:-
Kirribilli Wash House
3 Bligh St Kirribilli - View Map
Phone: 02 9955 2819
Note: Easiest access to Bligh Street is via Fitzroy Street, turn left into Carabella Street and then left into Bligh Street.
Although all care is taken with key arrangements, it is in your best interests to attend the property before close of business to ensure there are no access problems. Should you have any access problems it must be reported to us on 0412-276-000 UP TO 7.00PM.
Keys can be collected from the Kirribilli Wash House Staff
• KEY COLLECTION ON SUNDAY AND OUTSIDE OF BUSINESS HOURS
Keys will be in a locked letter box at the Kirribilli Wash House.
Letterbox access details will be issued to you at the time of booking.
60 Nancy St North Bondi
60 Nancy St North Bondi - View Map
Phone: 0411 745 743
Note: Easiest access to Nancy Street is via Murriverie Road, off Old South Head Road.
Although all care is taken with key arrangements, it is in your best interests to attend the property before close of business to ensure there are no access problems. Should you have any access problems it must be reported to us on 0411-745-743 UP TO 7.00PM.
Key collection is available 7 days a week from 8:00AM - 7:00PM
IN CASE OF AN EMERGENCY:-
DEPARTURE DAY
PLEASE LEAVE THE KEYS, SWIPES OR ANY OTHER ACCESS DEVICES RELATED TO THE PROPERTY ON THE KITCHEN BENCH IN THE PROPERTY. IF DEVICES ARE NOT LEFT ALL REPLACEMENT COSTS TO LOCKSMITH PLUS ADMINISTRATION FEES AT $60 PER HOUR WILL BE CHARGED!!
It is the occupants’ responsibility to ensure that garbage is removed from the property and disposed of appropriately. It is also the occupant’s responsibility to clean all cutlery, crockery, pots and pans etc. back to a clean condition as found on arrival. Please ensure the dishwasher is placed on before leaving so that the housekeeper can simply put the dry clean implements away. If this is not carried out we reserve the right to apply additional cleaning costs. All breakages and damage must be paid for.
Occupancy Times
| PERIOD | Property Departure | Property Access |
|---|---|---|
| Peak Dec 1 – Jan 31 | 9am strictly* | 3pm and on |
| Off Peak Feb 1 – Nov 30 | 10am strictly* | 2pm and on |
Should you require an early check-in i.e. prior to 2.00pm or late check out up to 5.00pm a fee equating 50% of one day’s tariff is applicable. We will accommodate your request where possible.
*For the comfort of other arriving guests we have been forced to introduce the following terms if the above guidelines are not strictly adhered to:
- Departure after 10.00am – 12.00 noon $200 fee applied
- Departure after 12.00noon – 2.00pm $300 fee applied
- Should goods be left in the property after 2.00pm Gardenview staff are authorized to remove all possessions and place outside the property at the risk of the previous occupants who will assume all responsibility for their security.
Guest authorise the charging of their Credit Card for any such expenses.
CHARGES
- A standard booking fee applies to all bookings: $27.50
- Stays of less than 7 Days incur an additional administration charge of: $50.00
- A departure cleaning fee is applicable to all properties at the cost of the occupant, this fee includes the cleaning of the property, the collection of keys, the collection of linen and returning to the laundry, and general office organisation involved with this process.
- Optional – weekly service and/or linen change at cost of occupant.
- Credit card payment attracts a 3.3% surcharge .
- Optional – Cot and Bed hire @ $100.00pw includes delivery and pickup and linen.
DAMAGE TO PREMISES
Guests are responsible for any damages to the property or inclusions that they or their invitees cause during their occupancy. In additions to damages guests will be responsible for the agents time involved in rectifying any damages at a cost of $70 per hour or part there of. Guest authorise the charging of their Credit Card for any such expenses.
BEHAVIOUR WHILST OCCUPYING PREMISES
It is an express condition that guests staying in our apartments will at all times conduct themselves in a manner that does not create annoyance for neighbours or other occupants of the building. They are also responsible for the behaviour of their guests. Guests undertake to park in parking spaces as allocated and as advised in the details supplied. They are also responsible for disposal of rubbish in the appropriate manner. In the event that there are special by laws, of which notice is given at time of booking, guests undertake to comply with these. Failure to observe this condition may result in the cancellation of your booking and eviction from the property with all monies paid being forfitted.
CANCELLATION AND REFUND POLICY
BOOKINGS MADE - 1st DECEMBER TO 31st JANUARY
For bookings made where any part of the booking date falls within the above dates 60 days notice is required by guests to cancel. Notice may be by email however it is the onus of the cancelling guest to ensure this email or notice is received by our company and a confirming email will be forwarded by our company acknowledging cancellation.
For periods of bookings outside the above dates 30 days notice of cancellation may be given and the same conditions apply as above for agency of cancellation.
IF THE ABOVE NOTICE IS COMPLIED WITH
All monies paid will be refunded with the exception of $250 as an administration fee
IF NOTICE PERIOD AS ABOVE HAS NOT BEEN COMPLIED WITH
Cancelling guest is responsible for the full cost of the booking that is cancelled as per invoice issued at time of booking confirmation.
The cancelling guest may request the agent to seek to find alternate bookings for whole or part of the booked period this will need to be done by email.
Where the agent is requested to find alternate bookings for the cancelled period the cancelling guest agrees that their fee for this service will be $250 or 20% of gross rent received for this booking period whichever is the greater.
The agent agrees to account to the cancelling guest for all monies received less their fee as agreed within 30 business days of the last date of the cancelled booking.
Owners Right To Cancel Booking
Whilst it is rare owners reserve the right to cancel booking s that have been made with the same notice period as required by guests , where this occurs our agency will do its best to find a replacement property that is comparable to the one you have already booked from within our portfolio, if we are unable to do so all monies paid will be refunded.
BROADBAND AND PHONE CONNECTIONS
Please note that the majority of our properties do not have either broadband internet or phone connections. In relation to broadband internet, we recommend that guest purchase a wireless USB modem, these generally work extremely well in Sydney. USB modems can be purchased from mobile phone shops and other outlets. Prepaid plans are extremely attractive, costing approximately $45 for 30 days with 3GB of data allocated. Prices will vary from supplier to supplier. It is also suggested that if you have an overseas mobile phone that you purchase a local prepaid sim card for inexpensive phone calls.
INSPECTIONS BY AGENT
The owner’s reserves the right to access the property you have booked upon giving 48 hours notice or made reasonable attempt to do so. This is likely to be a rare occurrence and is most usually done with a view to showing the property to a party looking for a longer term lease.
SERVICED WEEKLY CLEANING
Weekly service is available as an option. For the amount payable please request a price for this service from the booking consultant. Please note that the tariffs quoted do not include a weekly service clean or linen change.
HAIR DRYER
Please note that properties do not have hair dryers. If you require the use of a hair dryer you will have to bring your own.
NON-SMOKING POLICY
For the comfort and enjoyment of all our guests, all of our properties have a non-smoking policy. Smoking is not permitted inside the property or on common property surrounding the property.
PENALTY: Should we receive reports from Housekeeping of smoking in the property we will charge $200 for deodorising the apartment after departure. No exceptions. Guest authorise the charging of their Credit Card for any such expenses.
NO PETS
No Pets are permitted in any of the properties without the express written consent of the agent. Failure to observe this will certainly lead to charges for fumigation etc, but also will leave you open to being evicted from the premises with the forfeiture of all monies paid. Guest authorise the charging of their Credit Card for any such expenses.
TRAVEL INSURANCE
Guests are strongly advised to take out travel insurance at time of booking to cover them against any loss that may occur as a result of changed circumstance , guests should also insure their luggage and personal property and if travelling from overseas ensure that they have medical cover.
LOCK OUTS
In the event that a guest locks themselves out during office hours, they can borrow a key from our office to gain re-entry – provided we hold a spare set. The guest is responsible to travel to our Neutral Bay office to obtain this key.
If one of our staff is required to bring a key to the apartment during business hours this will incur a fee of $30 per half hour required for delivery. Outside of business hours, or in the event we do not hold a spare key the guest will be responsible to arrange and pay for a locksmith to assist with re-entry.
ALTERNATE ACCOMMODATION
Please note that whilst it is a rare occurrence owners reserve the right to cancel bookings on the same basis. Naturally should this occur we will do everything within our power to find an alternative equal to or better than the accommodation you booked. Also, please note that in the event the property you have reserved is unavailable Gardenview Apartments reserve the right to relocate you in to alternate premises of a similar or better standard.