Gardenview Apartments & Cottages P/L ABN 46 094 359 761
PLEASE READY CAREFULLY
GardenView Apartments is your most reliable route for solving your "where to stay" problem in Sydney. We offer a wide range of furnished apartments in Sydney that provide you with a luxurious yet economical stay. Our team of expert professionals speed things up for you, and remove redundant risks, so all you need to do is choose an apartment that best meets your requirements.
It has been observed that traveling for work or relocation is becoming the norm rather than the exception for today’s working people. Therefore, serviced apartments are increasingly becoming a popular choice amongst relocating professionals. The apartment service in Sydney has become a huge market today, and GardenView Apartments is known for offering the best apartments on service in North Sydney.
Our furnished apartments in North Sydney provide much greater freedom than hotels and offer a much better value for your hard earned money. The apartment service in Sydney offered by GardenView Apartments is perfect solution for all corporate people living away from home. They combine the comfort offered by hotels with the freedom or flexibility as well as the space of a home! So, book your apartment with us right away...
Please read the terms and conditions of business listed below carefully before booking. By making a reservation for a serviced apartment Sydney with us, you are deemed to have read and accepted the terms and conditions.
TO MAKE A BOOKING
You will need to do the following:-
- Accept Terms and Conditions as per our website by scrolling to the bottom - fill in the fields and email acceptance
- Provide credit card details for purposes of security and/or payment (ideally scanned and emailed) or phone through the details if you are concerned for security.
- Photo ID i.e. drivers licence, passport ideally scanned and emailed to bookings@gardenviewapartments.com.au or mail to Shop 11 / 99 Military Road, Neutral Bay, NSW, 2089.
- Make payment in full at time of booking. Payment may be made by credit card or bank transfer. Bank details are as below:-
Gardenview Apartments & Cottages Trust Account
B.S.B.: 182 222
Account Number: 2828 30116
Swift No: MACQAU2S
Please note for overseas payments it can be complicated and time consuming therefore the credit card payment method may represent an easier option.
LOCATION OF PROPERTY
On our website under more information for the property you have booked, google maps will provide you with information as to the location of the property. When you arrive additional instructions for locating and accessing the property will be included in the envelope with the keys. For those guests arriving on Sunday or after hours this information, along with how to access their keys will be emailed at the time of booking.
KEY PICKUP AND PROPERTY ACCESS
The location for the collection of all keys is the Kirribilli Wash House:-
Kirribilli Wash House
3 Bligh St Kirribilli - View Map
Note: Easiest access to Bligh Street is via Fitzroy Street, turn left into Carabella Street and then left into Bligh Street.
Although all care is taken with key arrangements, it is in your best interests to attend the property before close of business to ensure there are no access problems. Should you have any access problems it must be reported to us on 0412-276-000 UP TO 7.00PM.
Keys can be collected from the Kirribilli Wash House Staff
• KEY COLLECTION ON SUNDAY AND OUTSIDE OF BUSINESS HOURS
Keys will be in a locked letter box at the Kirribilli Wash House.
Letterbox access details will be issued to you at the time of booking.
“No after hours service will be available after 7.00 pm”
IN CASE OF AN EMERGENCY:-
DEPARTURE DAY
PLEASE LEAVE THE KEYS, SWIPES OR ANY OTHER ACCESS DEVICES RELATED TO THE PROPERTY ON THE KITCHEN BENCH IN THE PROPERTY. IF DEVICES ARE NOT LEFT ALL REPLACEMENT COSTS TO LOCKSMITH PLUS ADMINISTRATION FEES AT $60 PER HOUR WILL BE CHARGED!!
It is the occupants’ responsibility to ensure that garbage is removed from the property and disposed of appropriately. It is also the occupant’s responsibility to clean all cutlery, crockery, pots and pans etc. back to a clean condition as found on arrival. Please ensure the dishwasher is placed on before leaving so that the housekeeper can simply put the dry clean implements away. If this is not carried out we reserve the right to apply additional cleaning costs. All breakages and damage must be paid for.
Occupancy Times
| PERIOD | Property Departure | Property Access |
|---|---|---|
| Peak Dec 1 – Jan 31 | 9am strictly* | 3pm and on |
| Off Peak Feb 1 – Nov 30 | 10am strictly* | 2pm and on |
Should you require an early check-in i.e. prior to 2.00pm or late check out up to 5.00pm a fee equating 50% of one day’s tariff is applicable. We will accommodate your request where possible.
*For the comfort of other arriving guests we have been forced to introduce the following terms if the above guidelines are not strictly adhered to:
- Departure after 10.00am – 12.00 noon $200 fee applied
- Departure after 12.00noon – 2.00pm $300 fee applied
- Should goods be left in the property after 2.00pm Gardenview staff are authorized to remove all possessions and place outside the property at the risk of the previous occupants who will assume all responsibility for their security.
Guest authorise the charging of their Credit Card for any such expenses.
CHARGES
- A standard booking fee applies to all bookings: $27.50
- Stays of less than 7 Days incur an additional administration charge of: $50.00
- A departure cleaning fee is applicable to all properties at the cost of the occupant, this fee includes the cleaning of the property, the collection of keys, the collection of linen and returning to the laundry, and general office organisation involved with this process.
- Optional – weekly service and/or linen change at cost of occupant.
- Credit card payment attracts a 3.3% surcharge .
- Optional – Cot and Bed hire @ $100.00pw includes delivery and pickup and linen.
DAMAGE TO PREMISES
Guests are responsible for any damages to the property or inclusions that they or their invitees cause during their occupancy. In additions to damages guests will be responsible for the agents time involved in rectifying any damages at a cost of $70 per hour or part there of. Guest authorise the charging of their Credit Card for any such expenses.
CANCELLATION AND REFUND POLICY
Peak Period defined for cancellation of a booking is as follows:-
1st December – 31st January, Good Friday, Easter Saturday, Sunday, and Monday.
Greater than 60 days notice
Full refund less administration fee of $250.00.
Less than 60 days notice - Any booking that falls in to the above dates – we will endeavour to find a replacement booking for the complete dates of the booking – whereby all monies received will be refunded less $250 administration fee per booking made to replace original booking. Where only some of the booking can be covered by another guest – we will refund the monies for that period less an administration charge of $250.00 per booking.
Other than dates above – greater than 30 days notice
Full refund less administration fee of $250.
Other than dates above - Less than 30 days notice - We will endeavour to find a replacement booking for the complete dates - whereby all monies will be refunded less $250 administration fee. Where only some of the booking can be covered by another guest -we will refund you that period less an administration charge of $250.
Please note that whilst it is a rare occurrence owners reserve the right to cancel bookings on the same basis. Naturally should this occur we will do everything within our power to find an alternative equal to or better than the accommodation you booked. Also, please note that in the event the property you have reserved is unavailable Gardenview Apartments reserve the right to relocate you in to alternate premises of a similar or better standard.
INSPECTIONS BY AGENT
The owner’s reserves the right to access the property you have booked upon giving 48 hours notice or made reasonable attempt to do so. This is likely to be a rare occurrence and is most usually done with a view to showing the property to a party looking for a longer term lease.
SERVICED WEEKLY CLEANING
Weekly service is available as an option. For the amount payable please request a price for this service from the booking consultant. Please note that the tariffs quoted do not include a weekly service clean or linen change.
HAIR DRYER
Please note that properties do not have hair dryers. If you require the use of a hair dryer you will have to bring your own.
NON-SMOKING POLICY
For the comfort and enjoyment of all our guests, all of our properties have a non-smoking policy. Smoking is not permitted inside the property or on common property surrounding the property.
PENALTY: Should we receive reports from Housekeeping of smoking in the property we will charge $200 for deodorising the apartment after departure. No exceptions. Guest authorise the charging of their Credit Card for any such expenses.
NO PETS
No Pets are permitted in any of the properties without the express written consent of the agent. Failure to observe this will certainly lead to charges for fumigation etc, but also will leave you open to being evicted from the premises with the forfeiture of all monies paid. Guest authorise the charging of their Credit Card for any such expenses.
OCCUPANTS POSSESSIONS/ TRAVEL INSURANCE
WE STRONGLY RECOMMEND TRAVEL INSURANCE EVEN WHEN ARRIVING FROM AUSTRALIA!!!
In the event (i.e accident or injury) and you are unable to keep your accommodation booking, this prudent investment may cover you if you must forfeit monies.
The owner of the premises and their agents take no responsibility for the security of occupants’ possessions. Guests should make their own arrangements regarding insurance covering their items.
LOCK OUTS
In the event that a guest locks themselves out during office hours, they can borrow a key from our office to gain re-entry – provided we hold a spare set. The guest is responsible to travel to our Neutral Bay office to obtain this key.
If one of our staff is required to bring a key to the apartment during business hours this will incur a fee of $30 per half hour required for delivery. Outside of business hours, or in the event we do not hold a spare key the guest will be responsible to arrange and pay for a locksmith to assist with re-entry.
ALTERNATE ACCOMMODATION
Whilst it is an uncommon occurrence, from time to time an owner may withdraw their property from rental. Should this occur Gardenview reserves the right to transfer guests to accommodation of a similar standard and location. Should this occur and the guests at the time of booking are unhappy with the alternate properties available all monies paid will be refunded.